Job Type: Full time
Location: Oceanside
WHY HOMESTATE//
HomeState’s vision is to redefine casual dining by breaking down barriers of access to high quality food and caring hospitality at an affordable price point. To lead and inspire others to carve a new, healthier path of restaurant culture, by nurturing our communities within our four walls and in our surrounding community.
- We create an environment where everyone with respect and dignity.
- We value honest, intentional and transparent communication.
- We listen, learn and lead with compassion.
WHO ARE WE//
In 2013, native Texan Briana Valdez opened HomeState, an ode to Texas cuisine in Los Angeles with the mission of evoking community and creating a home for everyone, no matter where they are from. HomeState represents the integrity, history, and culture of Briana’s roots.
HomeState aims to create a dining experience that goes beyond the food. The way our guests feel at HomeState is the true mission of our efforts. HomeState exists for everyone. The relaxed environment allows each restaurant to flex to the needs of many. HomeState is a recipient of the KCRW “Best Tortilla in Southern California” award.
No matter where you’re from, HomeState is your home away from home. A space where every person feels welcomed and valued. We serve hospitality first and tacos second.
THE FINE PRINT //
The General Manager should inspire and embody HomeState’s culture, mission, and core values. The General Manager oversees the day-to-day operations of their store, and is responsible for supporting, managing, and developing all team members to exceed business goals (salary ranges from $75,000 – $85,000 annually).
Responsibilities
GUEST SERVICE
* Ensure smooth day to day operations of a designated store. Foster and promote HomeState’s culture and mission while upholding service standards.
* Monitor, measure, respond and correct any guest incidents with warmth and hospitality.
* Coach, guide, develop and support your team to provide exceptional guest experience.
* Address and resolve all guests issues at the store level, on social media in coordination with the marketing team and through any other company communication channels.
* Fully understand and exhibit the HomeState ethos, embodying our core values and mission, and serve as an ambassador both internally and externally.
HUMAN RESOURCES AND TALENT DEVELOPMENT
* Lead staff development and succession planning. Provide ongoing feedback, establish performance expectations and conduct performance reviews.
* Responsible for store hiring, including interviewing, training and taking disciplinary actions.
* Manage team environment and provide timely response to team needs.
* Handle payroll and scheduling. Anticipate schedule changes based on store needs and ensure all staffing levels are met while meeting budget. Manage attendance, call outs and tardiness.
* Maintain 100% compliance with all relevant policies, EEO, labor, HR, wage and food safety laws and regulations.
* Manage staff incentives, including but not limited to programs such as employee of the month or internal contests.
OPERATIONS AND SALES
* Track sales against budget, execute strategies for increasing sales, while maintaining communication with the team. Manage and track voids, discounts, and any financial inconsistencies.
* Monitor food inventory and adjust pars to eliminate waste and avoid 86’ing items.
* Meet financial goals, such as but not limited to revenue, labor cost, COGS, etc.
* Be knowledgeable with troubleshooting restaurant equipment issues to avoid the use of external technicians when necessary.
* Comply and enforce DOH regulations and HomeState GMP sanitation standards when performing cleaning tasks, preparing food, and serving beverages. Follow and lead uniform and hygiene standards.
* Attend and lead manager meetings and participate in routine leadership calls. Actively engage in the agenda and transition action items to positively impact store performance and culture.
Experience
* 3-5 years in the restaurant industry with a guest facing general manager role preferred.
Requirements
* Personable and enjoys working with guests and leading a diverse team.
* Passion for food, hospitality, and providing an exemplary guest experience.
Physical Requirements
* Manager Food Safety Certification required.
* Availability to work a minimum of five days per week. Extended hours and/or a sixth day may occasionally be required. Weekends, day shifts and evening shifts may be required.
* Ability to stand for long periods of time (6 or more hours per shift)
* Ability to lift 25+ pounds
HomeState embraces diversity and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
Please note that job duties are subject to change at the company’s discretion.